By integrating Phone system with CRM systems, organizations can streamline workflows and communication, increase productivity and eliminate duplicate entries. All receiving calls to phone system automatically bring in valuable live customer data directly into CRM and help locate, create and update customer records. By automatically creating contacts for new customers or updating records of existing customers, you can make sure your agents have access to complete and most up-to-date customer data, during any customer interactions need, this will create faster response by agent, utilize time in more productive manner than looking for contact information, as agent is less distracted, can make better decisions, this will result to a better customer service.

Benefits

Auto contact creation

By having the system automatically create and update customer records. Saves time in acquiring information from other departments or gathering customer case history for other departments because all teams already have the latest information available at their fingertips. Plus auto update eliminates duplication entry.

Streamline work flow

Integration CRM creates a better situation for company workflow including customers, accounting, sales, logistics and other employees.

Faster ROI

Businesses can provide superior customer service, as advantage to differentiating themselves from their competitors, and ultimately turning this advantage into a profitable business practice. Customer caring and closer relationship can contribute toward customer retention and increase revenue.