Q:Can I port my number to your service?
A:Yes, as long as your number is portable, usually takes about 10 business days to port your number to our service
Q:Do you provide Numbers in all US and Canadian area codes?
A:Yes, if you find an area code which we do not have in our inventory, please contact our support usually will take 2 business days to full fill any new number available for activation
Q:Is there a charge on incoming faxes, Is there a limit on incoming pages?
A:Incoming pages are unlimited with no extra charges, all inclusive in monthly payment
Q:What type of file format I have to use to send faxes?
A: You can send faxes as Send faxes in following file formats, DOC, DOCS, GIF, JPG, JPEG, BMP, PNG, PDF, TIF, XLS, WLSX, or TXT
Q:Can we use regular fax machine to send faxes out?
A: Yes, you can purchase an analog gateway and hock it up to your fax machine and start using fax machine to send faxes.
Q:Can we keep our existing Fax number?
A:Yes, we can port your existing number to our service, usually takes 10 business days to move your line to our service, we provide you exact date and time of porting service.
Q:While I am receiving a fax, Is my number busy, another work while receiving is it possible to receive another fax, or line will be busy?
A:Your standard account comes with NO BUSY TONE, means you can receive concurrent faxes on same number
Q:Sending Faxes out? How does it work?
A:You can sign up for sending faxes out for flat rate on monthly base charge, and that covers unlimited out going faxes.
Q:Is there a other charges, hidden … involved with Fax service?
A:There is only state taxes, average of 7% added to monthly bill.
