IVR Studio

A Powerful IVR Platform

Thousands of companies trust our IVR STUDIO tools to automate their critical business and contact center processes. Streamline your infrastructure with our hosted IVR platforms.

• 100% uptime
• Security
• Disaster Recovery
• Scalability
• Data integration
• 24/7 support

Features

• IVR support - Multiple survey IVR nodes:
  • Play Message – play pre-recorded audio or use text to speech to a contact on answer.
  • Capture Digits – Capture a number of digits, with checks to confirm they are the right length within a specified range.
  • Multi-choice – capture a single digit between 0 and 9.
  • Rating – Capture a number between 1 and X with checks to confirm the number is within the specified range.
  • Record – Record audio from the contact.
  • Conferencing – Dial contacts and put them into the same conference room.
  • DNC – Do Not Call, give contact ability to opt out of further calls.
  • Call Transfer – Bridge the call to an agent on contact answering for live lead generation “Press One” campaigns
  • SMS – Send an SMS to the contact during the call.
  • Branching – Go to specified part of the IVR depending on the contact’s input.
  • Tag support in TTS - Text to speech with contact tags so that variables can be inserted into the message, for example; “Hello, Mr {surname}, we are calling you in behalf of {company_name}”.