Q: What is a Resource Pool?

A: Resource Pools are computing resources (CPU, RAM, and Disk) that are allocated to a Virtual environment. We assign virtualization computing resources to each customer’s Virtual environment based on their selection in the order process. The reservation pool is made available to the IT administrator via the Virtual Machine Manager to self-provision virtual machines as required.

Q: Can I over-provision Virtual Machines against the total amount of computing (CPU and RAM) in my allotted pool (quota)?

A: Yes, IT Administrators have full control over the use of computing resources within their pool. There are no limitations on the density ratios (virtual machines-to-vCPU/RAM), however, you cannot over-provision hard disk. Virtual Data Center customers have the ability to over-subscribe their own resources up to the maximum amount of disk available in their purchased quota.

Q: Can I over-provision Disk on Virtual Machines beyond my allotted pool (quota)?

A: No, disk resources are thick-provisioned and dedicated on a Virtual Machine basis and cannot be over-provisioned.

Q: Are my resources (CPU, RAM, and Disk) guaranteed strictly for my use?

A: Yes, your pool will be allocated the full amount of purchased resources and are available strictly for your use up to the maximum of your set quota. These resources are guaranteed to always be available within your pool.

Q: Can I burst beyond my allocated pool of resource if needed?

A: No. resources are allocated based on the purchase order. Reserved Resources are committed and guaranteed to each customer’s Virtual Data Center and platform resources are not oversubscribed. IT administrators should predict any required growth or seasonality into their capacity requirements so resources can be self-provisioned via the Virtual Machine Manager on-demand.

Q: Can the activities of one Virtual Data Center (over-subscription) impact other customers on the platform?

A:  No, computing resources are allocated and isolated to each Virtual Data Center. The activities of one customer cannot impact other customers on the platform.

Q: How do I add additional resources to my Virtual Data Center?

A: There are two ways to expand the quota of computing resources within your Virtual Data Center:

• Submit an electronic ticket to support@BPSNA.com with the details of your request.
• Contact your Technology Advisor or Client Technology Advisor with the requirements

Q: What if I need to join a virtual machine or virtual data center to a different network or VLAN?

A:BPSNA maintains very strict security guidelines and processes around virtual networking. As a result, any changes that require new virtual switches (VLAN’s) within the Virtual Data Center or cross the boundaries of existing virtual switches (VLAN’s) require a manual trouble ticket via support@bpsna.com.

Q: How do I self-provision Virtual Machines within my Virtual Data Center?

A:Self-Provisioning virtual machines and computing resources within the Virtual Data Center are facilitated via the Virtual Machine Manager. All Virtual Data Center customers are provided access to the provisioning portal during the initial provisioning process. Virtual Machines can be created, tuned, and adjusted via the portal along with console access, utilization, and many other features.

Q: How do I configure CPU, RAM, and Disk for a new machine?

>A: For new machines, CPU and RAM are selected within the provisioning template in Virtual Machine Manager. For existing Virtual Machines, hot-adds for CPU and RAM and can be controlled within the “Virtual Machines” section in Virtual Machine Manager. Disk size and volumes (adds, changes, or deletes) require an electronic trouble ticket to support@bpsna.com.

Q: Can I import my own templates?

A: Yes, if templates currently exist in an on premise virtualization environment they can be imported into the Virtual Machine Manager and made available for your use with the Virtual Data Center environment.

Q: What if I have a custom Virtual Machine or template requirement?

A: Custom templates can be created within the Virtual Machine Manager for use within the Virtual Data Center.

Q: Can I clone an existing Virtual Machine?

A: The Virtual Machine Manager provides multiple role-driven login capabilities with different rights within the Virtual Data Center to view, make changes, console, control machine state, and many other functions. Super-Administrators can have the ability to clone virtual machines if designated.

Q: Can I add vCPU to my virtual machine through the portal?

A: Yes, processing resources can be added to Virtual Machines within the Virtual Machine Manager. This function can be performed on new machines being created or on existing machines that require additional resources.

Q: What is the maximum amount of vCPU I can self-provision per Virtual Machine?

A: The maximum amount of CPU that can be added to a self-provisioned Virtual Machine within the Virtual Machine Manager is 12.

Q: What if I need to provision a machine with more vCPU resources than allowed through the Virtual Machine Manager?

A: Machines requiring resources (CPU & RAM) above the amount available through self-provisioning should be requested through support@bpsna.com.

Q: Can I add RAM to my virtual machine through the portal?

A: Yes, memory resources can be added to Virtual Machines within the Virtual Machine Manager. This function can be performed on new machines being created or on existing machines that require additional resources.

Q: What is the maximum amount of RAM I can self-provision per Virtual Machine?

A: The maximum amount of RAM that can be added to a self-provisioned Virtual Machine within the Virtual Machine Manager is 128GB.

Q: What if I need to provision a machine with more RAM resources than allowed through Virtual Machine Manager?

A: Machines requiring resources (CPU & RAM) above the amount available through self-provisioning should be requested through support@bpsna.com.

Q: Can I add hard disk or additional disk volumes to new or active Virtual Machines via the portal?

A: For existing machines, email disk expansion or new volume requirements to support@bpsna.com. Your request will be fulfilled along with electronic notification of completion. For new machines, once your template has been created and the virtual machine is self-provisioning, email disk and volume requirements to support@bpsna.com. Your request will be fulfilled along with electronic notification of completion.

Q: How do I access my Virtual Machine?

A: Console access is available through the Virtual Machine Manager for each Virtual Machine within the Virtual Data Center environment.

Q: What are the uptime and availability SLA’s on the Virtual Data Center solution?

A: BPSNA Virtual Data Center has a standard Service Level Agreement of 99.999% for all core platform elements for uptime and availability.